UNI EN 17100 - UNI 10574 Certification - Translation and Interpreting services

Now than never before in a globalized economy, the companies offering translation and interpreting services must guarantee the customer a reliable and quality service.


The UNI EN ISO 17100 and UNI EN 10574 certifications are aimed at companies that provide services of:

  • translation
  • interpreting
  • liaison interpreting
  • simultaneous interpreting
  • consecutive interpreting
  • whispered interpreting (Chuchotage).


The reference standards applied are UNI EN ISO 17100 and UNI 10574.

UNI EN ISO 17100 is an international standard in which it defines the requirements that companies offering translation services must comply with in performing a quality service that effectively meets client and other applicable specifications by demonstrating the capability of their processes and resources. Applicable specifications may include those of the client, those of the translation service provider (TSP) itself, and those of codes, best-practice guidelines of any kind, or those set forth in current regulations with reference to this field.

The UNI 10574 standard is aimed at companies that provide Interpreting services. Certification according to this standard is intended to attest to the achievement and maintenance of service quality levels in the different types of interpreting. Much attention is paid by the standard with respect to personnel requirements with related training arrangements, service design and contract preparation arrangements, and finally to service delivery and control arrangements.

 Examination of the application and documentation sent by the Company, listed in the "Special rules" specific to the product to be certified. Any deficiencies and significant deviations from the requirements, found at this stage, will be communicated so that the appropriate changes can be introduced before the assessment visit is carried out. Upon request, CSI will appoint an inspector to visit the organisation to verify the conformity of the product, process or service. If the results of the visit include non-conformities or observations, a corrective action plan will be required to meet the requirements for the issue of the product certificate. After all the non-conformities that may have emerged from the assessment visit have been passed, and after the positive outcome of the laboratory tests, certification will be granted. The issue of the certificate will be followed by surveillance visits to verify that compliance is being maintained. The frequency of surveillance visits and laboratory tests, if any, is fixed by the special rules applicable. The certification shall have the validity defined in the specific special rules, on expiry the contract shall be deemed to be tacitly renewed unless terminated by one of the two contracting parties 4 (four) months before the expiry date. Improves the arrangement of organisational processes Attests to an organisation's ability to achieve and maintain stated service standards over time Increases user confidence and credibility Strengthens marketing strategies and opens the way to new markets Tool to enhance the agri-food and forestry sectors, increasing market confidence... Tool to certify the capability of an organization to gain and maintain steadily, service standard declared to the public... Formal act of a third-party body that certify the conformity of the product technical reference documents, marketing deed to enhance and diversify the product... For years the training offered by IMQ group represented a point of reference for professional development and the update of freelance and employees. Second and third-party, inspections and testing: expert auditors capable to understand the situation of the company...