Certification of Residential Care Services for the Elderly - UNI 10881


Care for the elderly is an extremely important element in modern society. Progress in medical sciences has certainly contributed to the lengthening of life expectancy; however, for many there comes a time when the need for specific assistance arises.

It is therefore important to have services that meet the minimum requirements.

This certification verifies compliance with UNI 10881 of the following residential services for the elderly:

  • specialized residence for the severity and condition of the elderly (mono-structure)
  • residence divided in areas for the elderly with different severities and needs (multifunctional structure)

The UNI 10881 standard enters into the merits of those that are the qualifying factors of the residential care service for the elderly:

  • requirements of social and health care processes
  • requirements for carrying out social and health care processes
  • requirements for the design of innovative services.

The standard also considers the obligations of the mandatory legislation on the subject and is complementary to UNI EN ISO 9001.

The certification pursuant to UNI 10881 is a clear testimony of the Organization's commitment to the provision of services aligned with mandatory and voluntary regulations, through the application of tested organizational models aimed at continuous improvement.

 Examination of the application and documentation sent by the Company, listed in the "Special rules" specific to the product to be certified. Any deficiencies and significant deviations from the requirements, found at this stage, will be communicated so that the appropriate changes can be introduced before the assessment visit is carried out. Upon request, CSI will appoint an inspector to visit the organisation to verify the conformity of the product, process or service. If the results of the visit include non-conformities or observations, a corrective action plan will be required to meet the requirements for the issue of the product certificate. After all the non-conformities that may have emerged from the assessment visit have been passed, and after the positive outcome of the laboratory tests, certification will be granted. The issue of the certificate will be followed by surveillance visits to verify that compliance is being maintained. The frequency of surveillance visits and laboratory tests, if any, is fixed by the special rules applicable. The certification shall have the validity defined in the specific special rules, on expiry the contract shall be deemed to be tacitly renewed unless terminated by one of the two contracting parties 4 (four) months before the expiry date. Improves the arrangement of organisational processes Attests to an organisation's ability to achieve and maintain stated service standards over time Increases user confidence and credibility Strengthens marketing strategies and opens the way to new markets Tool to enhance the agri-food and forestry sectors, increasing market confidence... Tool to certify the capability of an organization to gain and maintain steadily, service standard declared to the public... Formal act of a third-party body that certify the conformity of the product technical reference documents, marketing deed to enhance and diversify the product... For years the training offered by IMQ group represented a point of reference for professional development and the update of freelance and employees. Second and third-party, inspections and testing: expert auditors capable to understand the situation of the company...